How do we make change happen at scale across a complex health system? It has been said that the best way to understand something is to try to change it. Through the sprint policy development meetings to devise the plan to make Martha’s Rule a success in England, we heard from…
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‘How the Patient Experience Library is helping to embed patient voice’
The Patient Safety Commissioner’s strategy aims to ‘embed patient safety and patient voice throughout the healthcare system’. This really matters. Time and again, it is patients and families who are sounding the alarm on healthcare safety…
‘Getting it right for the most vulnerable means it is better for everyone.’
Getting it right for the most vulnerable means it is better for everyone. This applies as much to improving patient safety as anywhere else. We need to identify harmful events and put controls and systems in place to prevent them…
‘We need the political will to see patients as partners’
The 6th Global Ministerial Health Summit in Santiago, Chile, was a great opportunity to hear from global partners about progress in patient safety and innovations to embed patient voice…
‘My plans for this year will benefit patients’
The updated Patient Safety Commissioner strategy, which I published in January, sets out 3 main aims…
‘Top patient safety priority must be to transform the culture of the NHS’
Retiring NHS Ombudsman Rob Behrens calls for a cultural transformation in the NHS so it becomes collegiate, respectful, and well-led, prioritises patient safety, and listens to patients and all who speak up for them.